Privacy Policy

Ecomaxautomation.com Privacy Policy

Effective Date: 1 July 2025
Last Updated: 1 July 2025

1. Introduction

Ecomaxautomation.com (Company No. 1234) (“adge”, “we”, “us”, or “our”) is committed to protecting your privacy and securing your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and other applicable laws. This Privacy Policy (“Policy”) explains how we collect, use, disclose, safeguard your personal data when you use our websites, products, or services, or otherwise interact with us.

By providing your personal data or using our services, you consent to the processing of your personal data as described in this Policy.

2. Definitions

  • Personal Data: Any information relating directly or indirectly to an individual who can be identified from that information.
  • Sensitive Personal Data: Personal data requiring higher protection, including racial or ethnic origin, religious beliefs, health information, biometric data, and other data as prescribed by law.
  • You/Your/User: The individual whose personal data is collected or processed.

3. Information We Collect

We collect Personal Data necessary for our business operations and service delivery, which may include:

  • Personal Identification & Contact: Name, identification number (e.g., NRIC, passport), date of birth, address, phone number, email.
  • Financial & Transaction Information: Payment details, billing addresses, transaction history.
  • Business Information: Company name, registration number, position/title, business contact details.
  • Device & Usage Data: IP address, browser type/version, access times and dates, pages visited, cookies and tracking data.
  • Sensitive Personal Data: Collected only with your explicit consent for lawful and specific purposes.
  • User-generated Content: Texts, images, videos you submit to us.

We may also collect personal data of third parties you provide (e.g., directors, shareholders) with their consent.

4. How We Collect Your Personal Data

We collect data:

  • Directly from you (e.g., registration forms, purchases, communications).
  • From third parties with your consent (e.g., credit agencies).
  • Automatically via cookies and log files when you use our Platform.

5. Use of Personal Data

We process your personal data for purposes including but not limited to:

  • Providing and managing products and services.
  • Processing payments and subscriptions.
  • Customer support and responding to enquiries.
  • Sending marketing communications (with your explicit consent).
  • Compliance with legal obligations.
  • Fraud detection and prevention.
  • Improving our services and user experience.
  • Conducting anonymised research and analytics.

You may opt out of marketing communications anytime via unsubscribe links or by contacting us as set forth in Section 16.

6. Disclosure of Personal Data

We may disclose your personal data to:

  • Affiliates, subsidiaries, and related companies.
  • Third-party service providers (e.g., IT support, payment processors) under confidentiality agreements.
  • Financial institutions for payment processing or credit checks.
  • Law enforcement or regulatory authorities as required by law.
  • Other parties with your explicit consent.

All third parties are required to comply with applicable data protection laws and maintain adequate safeguards for your personal data.

7. Cross-border Transfers

Your personal data may be transferred to countries outside Malaysia where our partners or service providers operate. We ensure such transfers comply with PDPA requirements and implement appropriate safeguards, including contractual clauses or other legally recognized protections to secure your data.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated in this Policy or comply with legal or regulatory obligations. When personal data is no longer required, we will securely delete or anonymise it in accordance with industry standards.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse site usage, and deliver personalised content. You may control cookies through your browser settings; however, disabling cookies may limit some functionalities of our Platform.

Our full Cookie Policy is available at: [Insert link].

10. Security of Your Personal Data

We employ appropriate technical and organisational measures — including encryption, access controls, secure servers, and staff training — to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

11. Data Breach Notification

In the event of a data breach that may affect the security or privacy of your personal data, we will promptly comply with applicable laws regarding notification to you and relevant authorities, including the Personal Data Protection Commissioner Malaysia.

12. Your Rights

Subject to PDPA and other applicable laws, you have the following rights regarding your personal data:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Withdraw consent where processing is based on your consent.
  • Object to processing for direct marketing purposes.
  • Request deletion of your personal data where legally permissible.
  • Request data portability to receive your data in a structured, commonly used format.
  • Lodge complaints with us or directly with the Personal Data Protection Commissioner Malaysia.

To exercise your rights, please contact us as per Section 16. We will respond within the timeframes required by law.

13. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent. Parents or guardians should prevent minors from submitting personal data directly to us.

If you believe we have collected such data without appropriate consent, please contact us immediately for prompt removal.

14. Third-party Links

Our Platform may contain links to third-party websites or services. We do not control nor assume responsibility for their privacy practices or content. We encourage you to review the privacy policies of these third parties before providing any personal data.

15. Handling of User-generated Content

Any content you submit (text, images, videos) is considered personal data and will be processed in accordance with this Policy. You retain ownership of your content but grant us a license to use it for the purposes described herein.

Please avoid uploading content that violates laws or third-party rights.

16. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in laws, technology, or business practices. Significant updates will be communicated via our Platform or direct communication.

Your continued use of our services after such changes signifies your acceptance of the updated Policy.

17. Contact Us

For questions, requests to exercise your rights, or complaints regarding this Policy or our data practices, please contact us:

Ecomaxautomation
Email: hello@ecomaxautomation.com
Phone: 1234

You may also contact:
Personal Data Protection Commissioner Malaysia
Website: https://www.pdp.gov.my/
Phone: +603-8861 1402

Practical User Guidance:

  • You may withdraw consent for processing where applicable; however, this may limit certain services.
  • You can opt out of marketing communications at any time via unsubscribe links or direct request.
  • Withholding mandatory personal data may prevent us from providing certain services or completing transactions.

This Policy is modular and designed to be updated as necessary to remain compliant with evolving legal requirements and business practices.